Q: Can I see real pictures of the products?
A: All the products are same as the pictures on our website and we will offer you bulk photo before shipment so that you can confirm we send you right products.
Q: What is the material for the products? What about package and Tag?
A: T-shirt, shirt, hoodies, underwear, bed sets, and trousers are made of 100% cotton, AAA quality. Other clothes are made of good quality but all made in china.
Price is more higher,quality is more better.
Package: All the clothes come with original packages with each in a PP bag and same tags, labels. Shoes; AAA shoes and CL shoes are made of real leather quality, with original package.
Q: What is your minimum order quantity?
A: We do retail and wholesale business.
We would like our customer to check quality firstly,So minimum order quantity is 1pc.
Q: Can you ship the package as gift?
A: Yes, we can write “Gift” on the package box and write very low goods value (normally 15USD to 25USD) ,When you receive the package, the customs fee will be very low. We can do the declared goods value as your requirement.
Q: If I make a wholesale order, can your company give me the cheaper price & any discount?
A: The prices on our website are the retail prices. Of course, we give you the discount upon your order quantity, the more quantity you order, the more discounts you will get.
Q: How much is the shipping cost?
A:Shipping cost is based on weight,volume and shipping way.
Different shipping way and weight /volume,different shipping cost.You can add goods in your shopping cart to check.
Q: Will I receive the same one as your pictures?
A: You will get exactly what you see in our pictures.
Please purchase with confidence.Before shipment,we will offer bulk photo for your reference.
Q: If you don't have the products I am looking for, can I order it from you?
A: Yes. Please send us a picture of the product you are looking for and we will contact the factory to source it for you. Whether we get or not, we will inform you in time.
Q: Which currency the prices are at our website?
A: The currency on our price is in USD.
Q: When will you ship my items?
A: We will ship out your packet within 24 hours as soon as we receive the payment.
Q: How long will it take to receive my order?
A: We ship within 24 hours of receiving your payment. Most orders take 3-7 days for delivery. On rare accessions we may have an unexpected delay on an order. If this ever happened with your order you will be immediately informed by E-mail.
Q: How can I know my order status?
A: Once we send the packet, we will send you an E-mail for the estimated arriving date and give you a tracking number if you choose EMS, which you can check the status of your order online.
Q:In which circumstance, you provide replacement?
A:If customer finds the item is not the same as actual picture or description, or there is some defects or broken on item, we provide replacement. when you received goods, and find defective items, you should tell us in 3 days. Customers must bear the shipping cost if you return the defective items to us.
Q: How to pay?
A: western union, money gram, pp and bank TT transfer. You will get the account information from the "Payment" in this site. Or you can ask the sales you are in contact with.
Q: What is your shipping way?
A: We have a good shipping Service: EMS, UPS, TNT, Fedex, DHL,mails have a great cooperation with our company. We pay for shipping and insurance. Perhaps you would be quoted higher here than others can do, but what you will have is 100% safe shipping. EMS : 7 to 12 business days. DHL / Fedex: 3 to 5 business days. HK Post: about 10 days. China Post: 15 days.
Q: How long will it take for the products to arrive?
A: After getting the information of your payment, we can arrange the package for shipping within 24 hours, and will offer the trcking number soon. It will take about 3 - 7days for the goods you order arrive your address.
Q: What about your product quality?
A: We only offer top quality products. Best quality, best service will benefit you and me! But sometimes, taking bags for example, some customers just don’t want the real leather bags. We also can get PVC quality ones. We can discuss respectively depending on the real situation.
Q: How to contact with your salespersons?
A: Because of time difference, you can contact with us by email first. But meanwhile, you can keep our contacts. And we will try to meet your time so that we can talk online, which would be much better for our proceeding.
If you need more information, please feel free to contact our customer service by email.